- : Year 02, issue 01?issue=01&offset=11&volume=02

 
Keeping the peace Publication date: 29.09.2003
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Violence at work is a growing workplace risk that needs managing like any other health and safety issue. So use our sample violence at work policy to help you comply with your legal duties.
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Strengthening your position Publication date: 29.09.2003
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You know that you can’t use disclaimers to limit or exclude your liability for death or personal injury. So where can you use paperwork in order to reduce your health and safety liabilities and protect your position?
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But they’re the experts Publication date: 29.09.2003
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When using specialist contractors, do you rely on their expertise to help you comply with safety requirements? If so, case law says that you may be liable if they don’t come up to scratch. So what should you be doing about it?
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Careful with contracts Publication date: 29.09.2003
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Your contract for fire equipment servicing is coming up for renewal and you’re thinking of changing to a new company. What are the contract pitfalls that you need to watch out for and how do you avoid wasting money?
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Your place or mine? Publication date: 23.04.2003
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When you’re about to launch into important negotiations, apply some or all of the following practical tips suggested by Professor Kramer.
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Red alert! A new buyer! Publication date: 23.04.2003
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Suppose you’ve been a special purveyor to a large company for many years. Until the day this company appoints a buyer... Suddenly, things are no longer as they used to be. What can you do about this?
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Texting = sales success Publication date: 23.04.2003
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During its “Three Crazy Days”, the Dutch retailer Bijenkorf achieved a major increase in turnover by using text messaging. What did this promotional campaign involve and what should you bear in mind when launching a text campaign?
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Confirm your appointments! Publication date: 23.04.2003
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Great, you’ve finally made an appointment. But what then? Do you confirm it? Do you call the other party beforehand to check that they haven’t forgotten? Here are a few simple but effective tips.
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Red, amber or green? Publication date: 23.04.2003
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When you call prospects, do they always say yes or no? Or do they sometimes say maybe? The following article discusses a good method for making this clear and it provides tips on how to respond to a prospect’s “red” response…
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Don’t give free advice just like that… Publication date: 23.04.2003
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You devote a lot of time and energy to giving advice to a potential customer. He says “Thank you” and then buys from one of your competitors. Do you recognise this situation? Is there a way of preventing it?
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