Violence at work is a growing workplace risk that needs managing like any other health and safety issue. So use our sample violence at work policy to help you comply with your legal duties.
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You know that you can’t use disclaimers to limit or exclude your liability for death or personal injury. So where can you use paperwork in order to reduce your health and safety liabilities and
protect your position?
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When using specialist contractors, do you rely on their expertise to help you comply with safety requirements? If so, case law says that you may be liable if they don’t come up to scratch. So what
should you be doing about it?
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Your contract for fire equipment servicing is coming up for renewal and you’re thinking of changing to a new company. What are the contract pitfalls that you need to watch out for and how do you
avoid wasting money?
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Suppose you’ve been a special purveyor to a large company for many years. Until the day this company appoints a buyer... Suddenly, things are no longer as they used to be. What can you do about this?
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During its “Three Crazy Days”, the Dutch retailer Bijenkorf achieved a major increase in turnover by using text messaging. What did this promotional campaign involve and what should you bear in mind
when launching a text campaign?
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Great, you’ve finally made an appointment. But what then? Do you confirm it? Do you call the other party beforehand to check that they haven’t forgotten? Here are a few simple but effective tips.
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When you call prospects, do they always say yes or no? Or do they sometimes say maybe? The following article discusses a good method for making this clear and it provides tips on how to respond to a
prospect’s “red” response…
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You devote a lot of time and energy to giving advice to a potential customer. He says “Thank you” and then buys from one of your competitors. Do you recognise this situation? Is there a way of
preventing it?
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