- : Year 02, issue 07?issue=07&offset=11&volume=02

 
Looking after Mrs Mop Publication date: 22.12.2003
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You’ve employed a cleaning lady and intend giving her a pair of gloves and leaving her to it. However, a colleague’s told you that you must ensure that she wears them. Is she right and if so, what should you be doing?
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Don’t be caught out Publication date: 22.12.2003
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The Equal Opportunities Commission has begun an investigation into pregnancy-related discrimination at work. So what’s this got to do with health and safety?
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Ensuring safe storage Publication date: 22.12.2003
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Chemicals can cause nasty accidents if they’re not stored properly. So use our chemical storeroom checklist to reduce the risk of accidents to your employees and any others who may be working nearby.
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Dealing with staff concerns Publication date: 22.12.2003
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The media is full of asbestos health scares and some of your staff are getting worried about the asbestos that’s present on your premises. What steps can you take to reassure them that they’re not at risk?
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Back to school Publication date: 26.08.2003
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Children constitute an increasingly important target group. “In-school marketing” is therefore on the rise. What exactly is it and how can it benefit you? Here are some examples and tips.
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How gifts can help Publication date: 26.08.2003
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Small gifts can make big friends, but what are the criteria for giving in business? This article examines how small gifts can assist your personal selling process and help build stronger customer relationships.
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No! Why? Thanks! Publication date: 26.08.2003
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Your proposition is good but the answer’s no. A pity, but that’s just the way it is. Or is it? Do you do something about it or do you leave it at that?
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The right letter for the right person Publication date: 26.08.2003
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A salesperson hears that a potential customer is interested in her product and sends the individual a general sales letter. She follows it up, but without results. What went wrong?
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Questions and answers Publication date: 26.08.2003
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Questions and answers.. Do you recognise the following situation: you ask a customer a question but instead of waiting for them to finish, you give the answer - immediately? Ring a bell? “Mr Peters, I can tell that you’re having problems with the maintenance of this machine. What’s the cause? Is it the delivery time of the spare parts or is the...
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With flying colours… Publication date: 26.08.2003
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When passing through a town or industrial estate, you will - perhaps unconsciously - notice the “waving streamers” sported by some companies. Are flags good promotional tools? How much do they cost?
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